RJE has an opening for an Account Executive for our Lexington office. As an Account Executive, you will be responsible for planning and managing all aspects of assigned and self-generated accounts from the design stage through completion, ensuring a high level of client satisfaction while maximizing profit margins and volume.
Tasks and responsibilities include:
Achieve annual quotas and implement an effective sales plan
- Achieve annual sales volume and GP dollar quotas and goals
- Develop and implement an annual sales plan that includes sales strategies, tactics, quotas, goals and activities to achieve desired performance results to maximize volume in accounts
- Maintain and update sales plan, forecasts and other reports
Manage the sales process and own the client relationships
- Implement strategies to qualify and secure business within assigned and self-generated accounts
- Own the client relationship and manage client expectations
- Collaborate with RJE team members for optimal results
- Work directly with Designers and Project Managers to ensure a seamless project management process
- Support the A&D community and other industry influencers as required
- Demonstrate an ongoing knowledge and professional expertise in the Contract Furniture industry, well-versed in dealer services, Knoll, ancillary furniture and working knowledge of DIRTT interior construction
- Work with the sales coordinator to drive activities involved in the order fulfillment process
Participate in planning, programming, selection, budgets and proposals
- Assist in gathering programming information, planning and generation of project timeline with RJE team
- Participate in product evaluations, demos, presentations and tours
- Generate budgets, develop pricing structures and discounts with input as required from management
- Interface with vendors for product and pricing information
- Participate in accurate, complete bid and proposal responses
- Submit bids and other documents in a timely fashion to clients
- Obtain sign-offs, deposits and applicable client purchase orders
Provide project management support through closeout of the project
- Provide project management coordination as appropriate for each account
- Interface and communicate with the client, PMs, designers and other trades as needed
- Attend pre-install, construction and project meetings
- Keep team updated on status, timeline and required action steps
- Work with Project Manager to oversee the coordination, progress, and completion of the installation and punch list
Assure customer satisfaction and develop new relationships per RJE’s “Hugging” Culture
- Maintain current relationships and develop new contacts through RJE’s “hug your customer” approach
- Assure a thorough orientation of the product and complete closeout of the job to the satisfaction of the customer
- Assist RJE team and customer with a resolution of any ongoing major service or performance issues
- Keep customers educated on new products and dealer services, help determine future needs and budgets
- Penetrate the account; pursue and develop new relationships with key contacts, other divisions or departments to uncover and pursue potential new business opportunities
Qualifications:
- Bachelor’s degree or equivalent experience
- Successful account management/project management experience of 3 to 5 years
- Has interpersonal and communication skills to interact effectively with clients and RJE internal personnel
- Demonstrates commitment to professionalism, integrity and sound judgment in conducting business transactions and providing the highest level of client satisfaction
- High level of empathy for the customer
- Superior organizational skills to simultaneously monitor multiple complex projects
- Computer proficiency in Word, Excel and Windows environment, including CRM
- Understands RJE’s standing in the community and abides by our strong core values and beliefs
For consideration, please submit your resume to John Duffy at jduffy@RJE-bi.com
Summer Design Intern – Indianapolis
RJE has an opening for a Design Intern at our Indianapolis location. Our design interns spend (a minimum of) three days a week learning about the technical skillset required to work within the workplace solutions industry.
During the internship, the student will:
- Learn how to specify furniture using AutoCAD and 2020 CAP
- Learn how to render using Visual Impressions
- Create bid responses
- Create technical specification sheets
- Manage the library
- Take part in technical training sessions
- Participate on sales calls
- Participate in vendor meetings and training sessions
Hours are flexible to accommodate the student’s school schedule. Please email Kim Dutkosky at kdutkosky@RJE-bi.com if interested in applying.
